Senior Marketing Leader · Basel, Switzerland

I Solve Business Problems Through Marketing

From positioning and websites to team effectiveness and commercial alignment, I help organizations move forward when growth becomes complex.

PositioningTransformationGrowthTeam leadership
Portrait of Silvia Konrad
01About

A marketing leader who thinks like an operator.

I’ve spent 15+ years working across marketing, digital, growth, customer journeys, technology and operations. I’ve built marketing functions from scratch, led digital transformation, worked on acquisition and lifecycle programmes, implemented marketing technology, and helped teams turn ideas into something that actually works.

My career has never followed one narrow marketing path. I’m interested in how the different pieces connect: what customers need, what the business is trying to achieve, how marketing creates demand, how technology enables the work, and how we know whether it is working.

I’m usually most useful when a problem sits between functions or doesn’t have an obvious owner. I like understanding the problem first, finding the connections others might miss, and then turning that understanding into a practical way forward.

Guiding principle
"Everything counts and everything is marketing."

Every interaction shapes a brand. How a company communicates, makes decisions, treats its employees, serves its customers and shows up in the world all contribute to how it is perceived. Marketing is not a department, it is the cumulative experience people have with an organization.

Important decisions should be guided by data, not opinions. Data helps us understand customer behavior, challenge assumptions and focus on what creates value. The best marketing combines human insight, creativity and evidence to build trust and drive growth.

Industries
  • Software Development
  • Technology Services
  • Advertising & Marketing Services
  • Mobility & Relocation
  • Professional Services
  • Non-Destructive Testing (NDT)
  • Non-Profit & Membership Organizations
Methodologies & tools
  • Customer and Audience Research
  • Positioning and messaging
  • Customer Journey Mapping
  • Marketing and Sales Alignment
  • OKRs and quarterly planning
  • Process Design and Optimization
  • Analytics and Measurement (GA4, GTM)
02Portfolio

Four projects. Four different problems worth solving.

Each case study describes the business context, the challenge, how I worked through it and what changed as a result. Click any card to read the full story.

03Experience

15+ years leading marketing through growth and change.

A complete view of roles, responsibilities and achievements, so you do not need a separate CV to understand the background.

  1. 2025 – Present
    Career Break | Professional Development
    Basel, Switzerland
    Parenting and continued learning

    Took a career break to focus on parenting while continuing to develop my marketing and technology skills.

    • Freelance marketing projects using AI and automation to improve research, content development, analysis and marketing workflows
    • AI in Marketing Bootcamp
    • Salesforce Platform Foundations
    • Bring Women Back to Work, a Salesforce-led return-to-work programme
    • Built and launched my personal website using Lovable
    • Built an AI-assisted lead generation app using Lovable and no-code tools
    • Completed TELC German certifications at A2 and B1 level
  2. 11/2020 – 03/2025
    Packimpex
    Bern, Switzerland
    Digital Marketing Manager

    Led digital marketing for a multi-country relocation services group through a corporate rebrand and acquisition. Scope across positioning, website, SEO, measurement and the relationship between marketing and sales.

    Key responsibilities
    • Led digital marketing across acquisition, digital channels, customer journeys and marketing technology
    • Managed annual marketing planning and a CHF 500k marketing budget
    • Led a team of six marketers and coordinated agencies and freelance partners
    • Worked across marketing, sales, technology and other stakeholders on digital and customer experience initiatives
    Major achievements
    • Increased inbound lead generation by 28% YoY through customer acquisition, conversion improvements, experimentation and journey optimisation
    • Co-led the corporate website redesign as secondary Product Owner, translating business and customer requirements into improved website journeys and conversion paths
    • Built and implemented a digital analytics framework including Google Tag Manager, Google Analytics and custom event tracking
    • Contributed to CRM implementation and managed lead management and reporting workflows, improving pipeline visibility and marketing-sales alignment
    • Increased email and social engagement by 150% over two years through audience segmentation and lifecycle communication
    Leadership: Team of six marketers, plus agencies and freelance partners
  3. 02/2017 – 09/2020
    Around25
    Cluj-Napoca, Romania
    Marketing Manager

    Built the marketing function from zero at a custom software company. Owned positioning, content, employer brand, events and lead generation.

    Key responsibilities
    • Marketing strategy and execution
    • Multi-channel growth programmes
    • Marketing reporting and campaign processes
    • Team leadership
    • Events, conferences and external visibility
    • Cross-functional work with sales and other teams
    Major achievements
    • Increased lead generation by 40%
    • Improved MQL-to-SQL conversion by 10%
    • Developed and executed 10 multi-channel growth programmes
    • Established marketing reporting and campaign delivery processes
    • Generated EUR 100k in revenue by helping launch and scale an internal startup over three years
    • Expanded company visibility and business opportunities through 25+ conferences, exhibitions and events
    Leadership: Built and managed a team of four marketers and coordinated the international internship programme
  4. 08/2016 – 01/2017
    Loopaa Marketing Agency
    Cluj-Napoca, Romania
    Digital Marketing Team Leader

    Led a team of digital marketing specialists while helping establish marketing automation as a new agency service.

    Key responsibilities
    • Led a team of four marketing specialists
    • Developed integrated acquisition campaigns across search, email, display and social
    • Worked with sales, design and client stakeholders to align campaigns with customer and business needs
    • Analysed campaign performance and refined marketing activities
    Major achievements
    • Introduced the agency’s marketing automation service offering
    • Delivered marketing automation implementations for three clients
  5. 09/2013 – 07/2016
    Evalueserve
    Cluj-Napoca, Romania
    MarCom Specialist

    Supported the Non-Destructive Testing (NDT) division of a global industrial technology company, working on product launches, communications and marketing automation.

    Key responsibilities
    • Supported global marketing automation initiatives for enterprise clients
    • Built and improved nurture programmes using Marketo and HubSpot
    • Coordinated product launches and communications across international markets
    • Managed external vendors
  6. 05/2013 – 09/2013
    Edil Imobiliare
    Cluj-Napoca, Romania
    Social Media and Content Manager

    Content and social media for a real estate company.

    Key responsibilities
    • Managed content strategy and editorial planning across digital channels
    • Created customer-facing content aligned with brand and campaign goals
Education, certifications & leadership
Education
  • Babeș-Bolyai University, Cluj-Napoca
    Studies in Communication and Public Relations
Training & development
  • AI in Marketing Bootcamp | Tata Maytesyan | 2026
  • Salesforce Platform Foundations | Salesforce | currently completing
  • Bring Women Back to Work | Salesforce-led return-to-work programme
  • Generative AI | LinkedIn | 2025
  • AI Visibility Essentials | SEMrush | 2025
  • Become an AI-Powered Marketer | SEMrush | 2025
  • Google Analytics / Google AdWords | 2024
  • Marketing Technology | Reforge | 2023
  • Growth Series 23’ | Reforge | 2023
  • HubSpot Marketing Automation & CRM | 2017
  • Marketo Expert | Marketo | 2016
Leadership & volunteering
  • JCI Local President
  • JCI Marketing VP
  • AIESEC VP Communication, Philippines
  • AIESEC VP Communication, Timișoara
  • International mentorship and entrepreneurial initiatives
04Beyond the Job

Beyond the Job

A few of the experiences outside formal marketing roles that shaped how I think, how I lead, and how I work with people.

BUILDING COMMUNITIES
Highlights
  • Led JCI Cluj as Local President
  • Awarded Best Local Organization nationally
  • Led teams of 50+ volunteers
  • Community initiatives reached 300,000+ people
What I learned
  • Leading volunteers taught me how to build commitment without authority.
EXPLORING NEW IDEAS
Highlights
  • Startup Weekend winner
  • Internal startup initiative at Around25
  • Accelerator exposure
  • Business idea validation
  • Tested and refined business concepts through customer feedback
What I learned
  • Building a product is rarely the hardest part. Finding product-market fit is.
LEARNING ACROSS CULTURES
Highlights
  • Lived and worked across three countries
  • International leadership role in AIESEC
  • Created an international internship program
  • Worked with multicultural teams
What I learned
  • Different perspectives often lead to better ideas, better decisions, and stronger teams.
05AI & Emerging Technologies

AI & Emerging Technologies

AI is now part of how I work. I use it to research, write, analyse and build, so I can move faster and spend more time on the decisions that matter.

How I use it
  • AI-assisted marketing research
  • Content development
  • Analysis
  • Marketing workflow optimisation
  • No-code and AI tools in day-to-day work
  • Building practical marketing applications with Lovable, including this website and a lead generation app

I’m not an AI specialist or a developer. I treat AI as a practical tool that supports better decisions, productivity and customer experience, while the judgement stays human.

06Contact

Let's Connect

If any of these projects resonate with the challenges you're solving, I'd be happy to continue the conversation.